Return Policy

Step 1:

  • Raise a return/replacement request within 7 days from the date of delivery if you've received the wrong or expired product(s).
  • In case of damaged/missing product(s), raise a return/replacement request within 2 days from the date of delivery.

Step 2:

  • Allow us 2 working days to review your return request.

Step 3:

  • After reviewing your return request, we will send our courier partner to pick up the products delivered to you.

Step 4:

  • If our reverse pick-up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges to your bank account.

Step 5:

  • After receiving your product(s), we will verify them against the claim and initiate the product replacement accordingly. Please note that replacement will depend upon stock availability.

Step 6:

  • If you have not received the products within 10 days, contact us to request a refund.

Step 7:

  • If payment has already been made for a particular order, the refund request will not be approved.

Conditions for Returning/Replacing Products:

  • Wrong product delivered
  • Expired product delivered
  • Damaged product delivered – Physical damage/tampered product or packaging
  • Incomplete order – missing products

How Are Returns Processed?

Once you request to return a product, a pick-up is organized for the item. Our courier partners will pick up the item within 5-7 business days after receiving your return request. The item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a product replacement is initiated.

How Long Does It Take to Receive a Refund for a Canceled Order?

We will process your refund within 7 business days in case of the cancellation of an order. In the case of returns, we will replace the product after it has been received by our warehouse and post-completion of the quality check. Please note, this entire process takes approximately 2 weeks after the return has been picked up.

For any questions or concerns, please contact us at info@nutrolis.in.